This usually happens when the account was created after the order was placed. The system will not automatically link earlier placed guest orders to newly created account. Please contact our support if you would like to link the previous orders to your account.
(Last Updated On: August 27, 2021)
#Account #order #order history
Short Answer: You need to contact us to resolve this issue
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I am unable to track my order #21368 ordered on 01/04/2022. can you help
I have just resent the shipping confirmation. Please check your email inbox.
I noticed you created an account. In case you did not notice the email, you can also view and track your orders in your account order history.
Please feel free to Email, [email protected], or create a ticket if there will be any question regarding your order.
I can not track my order but have sent an email and a ticket asking to link my account. I have not received any response from customer service and the online chat is not helpful.
Dear Keri, I have located your order using your email address and linked it to your newly created account. You should be able to view the order from your account’s order history. If operators are busy with other customers, and they are asking you to leave contacts, you have to leave them some contact reference, otherwise they won’t be able to follow up with you. I did found one missed chat inquiry with two sentences. “LINK ACCOUNT” and “live operator”. For live chat support, when they are busy serving other customers, please leave some contacts or order number, so the operator can follow up with you asap. Best Regards, CP Support